Return Policy
At Rental Hub Photographers, we are committed to providing a hassle-free rental experience for professional photography equipment. Please review our policy below to understand how cancellations, damages, and equipment responsibilities are managed:
1. Cancellation Policy
- Cancellation Charges:
- If cancellation occurs before the equipment has been dispatched – No cancellation charge.
- If equipment is in transit – Rs. 99 cancellation charge.
- If equipment has arrived at your location – Rs. 199 cancellation charge.
- Cancellation Notice: Please inform us at least 30 minutes before the scheduled delivery time by calling on customer support. Failure to provide sufficient notice will incur the applicable cancellation charge.
- Emergency Cancellation: For unexpected emergencies, we will waive the cancellation fee. Please contact us immediately to discuss.
2. Refunds
- Refunds, if applicable, will be processed after an inspection of the returned equipment. and it will be reflect in your account within 10-15 days, Return timeline 7 Days.
- Once the refund request is approved, The Refunded Amount will be processed and credited within 7 Days to the original mode of payment.
3. Equipment Responsibility
- Handling and Care: All rented equipment must be handled with care. Customers are responsible for returning the equipment in the condition it was rented. Any damages, beyond normal wear and tear, will be assessed, and repair or replacement costs will be charged accordingly.
- Late Returns: Equipment should be returned on time as per the agreed rental period. Late returns may incur additional charges.
4. Contact Us
- For any questions about cancellations, damage, or to report issues with equipment, please contact our customer service team at rentalhubphotographers@gmail.com. We are here to ensure a smooth rental experience for all our clients.
5. Policy Updates
- Rental Hub Photographers reserves the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on our website or notifying you directly.